It is our tenth birthday next month and as a result, have been reminiscing about the last ten years. We’ll be launching a new website in October to celebrate ten years of making complex tasks simple and thought it a good time examine the origins of our tag line.
Archive for the ‘General’ Category
The Data Protection Act hit the news recently, when ministers suggested that supermarkets and internet firms could be forced to release sensitive personal data they hold about customers. The act already allows individuals and organisations to request information companies hold electronically, but people are either unaware of this or the data is supplied in a very unfriendly format. So, how would your business react if it was forced to release data and could you handle it?
Business intelligence relies on the quality of information a business collects and it’s ability to sift through it, enabling the ability to make informed decisions. Information is power and for small businesses it can provide the competitive edge that can make all the difference. So how intelligent is your business and is there anything you can do to improve your understanding of the data you collect?
I was talking to our bank manager yesterday and asked him how he was finding business in the current economic climate. He said that a lot had changed since the collapse of Lehman Brothers – in the autumn of 2008 – that resulted in the credit crunch. He went on to say that they now have to determine the affordability of any credit offered to new businesses and the banks now require detailed business plans, so that they can make an assessment. I said that when I first started Ayrmer Software ten years ago, I did not believe in business plans as I didn’t have a crystal ball to hand, but now realise running a business without planning is suicide!
In our modern service-orientated economy, businesses have an increasing dilemma of how to be effective in managing customers. Many take the approach that the customer is always right no matter what, for fear that they may lose custom. This isn’t always the right approach.
The title for this article could have been “the importance of undertaking a proper requirements capture when developing a new system”, but we have covered this numerous time before.
We have just successfully launched a new system for a client whose journey to this event has highlighted to us and to them the importance of properly capturing the business requirements. It also highlighted the importance on providing a solution that fits the needs and not their wants. The client has allowed us to use them as a practical case study to highlight the advice in this article.