technical support :: introduction
Our commitment to your business lasts long after the development of your project
and we understand that your business needs don't stop there. We do not normally
charge "maintenance fees" as we believe a system should be robust and there should be
little or no need for on-going technical support, however we will always support
any project for its entire lifetime.
"The post development support was exemplary and describing it as timely and helpful
is an understatement .... the project has made our task much simpler, quicker and we are
able to easily
deal with queries, particularly relevant through the appeals process ... fantastic
job, a big thank you!!"
We prefer clients to log issues on our on-line support system as this allows us
to schedule in work as and when required, ensuring we can meet your expectations
as well as other clients'. The support system also provides a transparent billing platform
for "change requests", "bugs" and "technical enquires", enabling you to control costs and
identify any additional training needs.
If you would like to discuss your technical support requirements please contact us.
what is the next step?
If you would like to discuss your business requirements and find out what we can do
for you, then why not contact us or
read our blog.
Alternatively, have a look at our clients and
what they say about us, or take a look at our portfolio of website design and development projects.
Additional information is also provided about our business,
our team, our partners
and most importantly our process.
news, press releases & case studies
our process
Our six stage approach ensures we
understand the issues and outcomes
before recommending the most
appropriate solution for your business.
- Listen - initial consultation;
- Analysis - fee based consultation;
- Recommend - definition of requirements;
- Development - development work;
- Implement - roll out;
- Support - on going technical support
For a more detailed explanation of our process and development methodologies please
click here.
project golem
Project Golem is a unique framework that means that eighty percent of the development
work has already been completed, enabling us to deliver your business requirements
far quicker than our competitors.
It also means that our tailor-made solutions are robust and less
likely to contain bugs as the framework has been used to deliver a wide variety
of commercial appliactions including the Business Management System (BMS).
Project Golem uses Object Oriented Programming (OOP) methodologies that allow us to
re-use code, making it extremely scalable, saving time and money.
For more more detailed explanation of Project Golem and its implementation, please
click here.
ayrmer software :: making complex tasks simple using
intuitive software solutions
Ayrmer Software is based in South Devon - in the heart of the South West of England - providing
bespoke business software develoment for small to medium sized enterprises (sme) throughout
Avon, Bristol, Buckinghamshire, Cornwall, Devon, Dorset, Exeter, Hampshire, Plymouth, London, Somerset,
South East England, South West England, Sussex, Swindon and Wiltshire.
Ayrmer Software focuses on web development and website design - specialising in making complex tasks simple using
intuitive software solutions.
